Return Policy

Return Policy

At Tianmastore, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

1. Return Eligibility

You may return most new, unused items within [14/30] days of delivery for a full refund or exchange, subject to the following conditions:

• Items must be unused, in original packaging, and in resellable condition

• Proof of purchase (e.g., order number or receipt) is required

• Certain products (customized items, clearance goods, etc.) may be non-returnable — please check the product page for details

2. How to Initiate a Return

To start a return, please contact our customer service team at:

📧 Email: info@tianmastore.com
📞 Phone: +62 813 8506 0182

We will provide you with return instructions and a return address.

3. Return Shipping

• Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect

• We recommend using a trackable shipping service for your return

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved:

• A refund will be issued to your original payment method within 5–10 business days

• Shipping fees are non-refundable (unless due to our error)

5. Exchanges

Need a different size, color, or product? Contact us to arrange a fast and easy exchange (subject to stock availability).

6. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery. We’ll make it right as quickly as possible.

7. Contact Us

For any questions about your return, email us at info@tianmastore.com.
We’re here to help!