Shipping Policy

Shipping Policy

At Tianmastore, we aim to deliver your order as quickly and safely as possible. Please read below for details about our shipping practices, delivery times, and related terms.

1. Processing Time

All orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.

Note: During high-demand periods or holidays, processing times may be slightly extended.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Please note: Delivery times are estimates and may vary depending on the destination and carrier delays beyond our control.

3. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and link to track your package. Please allow 24–48 hours for tracking info to become active.

4. Shipping Locations

We currently ship to:

• Domestic: [List countries or regions]

• International: [List available countries or note any exceptions]

We do not ship to P.O. boxes or military addresses (APO/FPO) at this time.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Tianmastore is not responsible for these charges if they are applied — they are your responsibility as the customer.

6. Missing or Delayed Packages

If your package is delayed, lost, or shows delivered but hasn’t arrived, please contact us at info@tianmastore.com. We’ll work with the carrier to resolve the issue.

7. Contact Us

If you have any questions or concerns regarding your shipment, reach out to our support team:

📧 Email: info@tianmastore.com
📞 Phone: +62 813 8506 0182

We’re here to help!